FAQ:

Why are there no cheaper shipping options?

-We strive to provide a simple and straightforward approach to FaB singles, and that means that every order placed with us comes with a tracking number.

 

What days do you ship out orders? 

-We ship out orders Monday through Saturday, barring any holidays, or unforeseen circumstances. 

 

How long have you been in business?

-We opened our store back in October 2020!

 

Are you a Brick and Mortar store?

-Yes! We are located at 1135 W National Ave, Addison IL 60101. We host multiple events every week for an assortment of different TCGs. You can see what we host each day by looking at our event calendar on our website.

 

Can I pick up my order?

-Yes! Just mark Pick-up as your shipping option at checkout.

 

Can I pre-order or purchase sealed products?

-Yes! Check out our main website: Minmaxgames.com

 

If I place an order for sealed product and singles, can they be shipped together?

-Unfortunately, these warehouses work independently from one another. We are not able to ship these orders together. 

 

If I place multiple singles orders separately, can you ship them all together and refund my shipping cost?

-Due to the high volume of orders MinMax gets everyday, we cannot guarantee that your orders will be shipped together. If we catch the orders, we will do our best to ship them together but we will not refund your multiple shipping fees. This allows for the fastest and most efficient shipping process for our team.

 

What if I trade in fake cards, knowingly or unknowingly? 

-If cards are submitted through our buylist, they are assumed to be authentic. Cards that are found to be fake, or altered will not qualify for any compensation and they will not be returned. An explanation of the situation will be provided.

 

 Who pays taxes, import fees, or destination pick-up fees?

-US taxes will be added to your order in accordance with the national tax code. International orders will not have import taxes or local fees attached. The purchaser is responsible for all legal fees established by the destination country.

-We are legally required to declare the full value of the order for all international shipping. 

 

How does your buylist work?

-Once you submit your buylist through our website, we will review the cards you have submitted and make any necessary corrections based on our current inventory, market pricing, or current wants. Our buylist has many automated algorithms that we have set to try and give you the most accurate expectation of value for your cards but please understand that there will be times we will have to adjust pricing especially for high value cards that do not have a lot of sales data. We reserve the right to correct pricing to whatever we think is fair for both parties. 

 

After you receive your approved buylist, you may ship it or drop it off at our storefront. If you are shipping, we recommend that you package your cards safely. We will not be responsible for cards that are damaged in transit. After we receive your buylist, please allow 3-5 business days for us to review and make sure the contents of your buylist are accurate and in the same condition noted on your initial submission. If everything looks good, we will add the store credit directly to your account or reach out to pay you via paypal or check if you selected cash at the time of your submission.

 

What if I submit my buylist as store credit but decide I want cash instead?

-We as a store do not have a flat percentage rate for credit and cash trade in. As mentioned above, we utilize automated algorithms that reference our current inventory and the market prices in order for us to maintain a diverse and healthy inventory. If you decide you would like to change your buylist payout before shipping your cards to us, you will be required to resubmit another buylist with the proper payment method selected. We are unable to change the payout method after the cards have been sent to our store for review.

 

Return Policy:

You may begin the return process of an order within 3 business days of your order being delivered. In the event that your order arrives damaged, or not in the condition requested, we will provide a return label. If you request a return for a different reason, you may provide your own label, or we can provide you a label and subtract the cost from the return.

Cancelled orders will be subject to a 5% cancellation fee. We are still charged processing fees regardless of the order status.

Due to the volatility of trading cards, we cannot price match, or accept returns outside of the three business day window. Charge backs, or any attempt to return or request a refund outside of the channels outlined above may result in  a surcharge to cover the costs of such attempts. 

 

Banned and Restricted announcements:

If a card becomes banned or restricted within 7 business days of delivery, you may return those cards for a full refund.